Terms of sale


This website www.pilarnavarroparis.com (hereinafter referred to as the "Website") is published by the self-employed company Pilar Navarro for the Pilar Navarro PARIS brand registered with the Chamber of Trades and Crafts of Versailles under the SIRET number 893 926 188 00010.

1 - Fields of application

These General Conditions of Sale apply to all sales concluded through the website www.pilarnavarroparis.com (hereinafter referred to as "the Website"), between a user of the site (hereinafter referred to as "The Customer ") and the self-employed company Pilar Navarro PARIS (hereinafter referred to as" Pilar Navarro PARIS ").

2 - The Buyer

The Customer declares to be a natural person, at least 18 years old and to have the legal capacity or to hold parental authorization allowing him to place an order on the Website.

When registering the Customer's personal data in the "My account" section, the latter must ensure the accuracy and completeness of the mandatory data it provides. In the event of an error in the wording of the recipient's contact details, Pilar Navarro PARIS cannot be held responsible for the impossibility of delivering the product. 

Pilar Navarro PARIS reserves the right to cancel any order when the Customer's IP address is domiciled in a country different from the billing and / or delivery address.

3 - The products

Pilar Navarro PARIS takes the greatest care in the presentation and description of these products to best satisfy the Customer's information.

Pilar Navarro PARIS does its best to present the colors of the products that appear on the Website as realistically as possible. However, since the colors displayed depend on the Customer's screen, it cannot guarantee that the display of colors on the Customer's screen correctly reflects the color of the product upon delivery.

Sizes and dimensions: 
Pilar Navarro PARIS does its best to ensure that the sizes and dimensions shown are as accurate as possible. However, it is possible that non-substantial errors may appear on the Website, which the Customer acknowledges and accepts.

For any question relating to a product, delivery, a return or even the operation of the website, you can contact our customer service:

  • Via the contact form on the site
  • By email :contact@pilarnavarroparis.com

4 - The order

Order taking on the Website is subject to compliance with the procedure set up by Pilar Navarro PARIS, embodied in a succession of different steps that the Customer must follow to validate his order. The Customer will have the possibility, before confirming his order definitively, to check the details of it and its total price, and to correct any errors, before confirming it to express his acceptance.

Any order confirmed by the Customer constitutes a sales contract and acceptance of all the provisions hereof.

Pilar Navarro PARIS will refuse any order from a Customer with whom there is a dispute or an incident relating to the payment of a previous order or which contravenes the provisions hereof. It will also refuse any order in the following cases:

  • The ordered item is no longer in stock;
  • Pilar Navarro PARIS was unable to obtain payment authorization;
  • An error has been identified in the information relating to the product, including with regard to the price or a promotion;
  • Pilar Navarro PARIS suspected fraudulent activity.

For all these cases, Pilar Navarro PARIS will inform the Client by email. If the Customer fails to correct any items that are erroneous or contrary to these General Conditions of Sale with Pilar Navarro PARIS, Pilar Navarro PARIS reserves the right not to process the order.

A confirmation email summarizing the order (products, price, product availability, quantity, etc.) is automatically sent to the Customer by the Website. To this end, the Customer formally accepts the use of electronic mail for the confirmation of the content of his order.

The order will only be taken into account after receipt of payment.

5 - Price and terms of payment

  1. Price determination

The prices of the products sold are those in effect on the day the order is taken. They are denominated in Euros. VAT is not applicable in accordance with article 293 B of the General Tax Code. Prices do not include shipping costs (postage, packaging and preparation of the package) which are then invoiced in addition to the price of the items purchased. The shipping costs will be indicated before the order is placed by the Customer.

On the other hand, all customs duties or other local taxes that may be payable are the sole responsibility of the Customer and under his responsibility.

Pilar Navarro PARIS de facto disclaims any legal liability if the payment of taxes was not made by the Customer.

Pilar Navarro PARIS reserves the right to modify its prices at any time but the products will be invoiced on the basis of the rates in effect at the time the order is placed, subject to availability.

  1. Payment terms

The amount of the order is payable in full and in a single payment when ordering. Payment for purchases is made either by:

  • Bank card (CB, Visa, MasterCard, etc.): The Customer accesses a secure area made available by a banking establishment, which ensures the security and recording of the payment order. In any case, Pilar Navarro PARIS does not access the Client's banking information. Any payment constitutes debit authorization up to the amount of the products ordered.
  • Paypal account: The Customer with a Paypal account can pay for his order via it. Connection and payment via Paypal are secure.

6 - Receipt of order

The order is considered to have been received by the customer on the date indicated by the carrier's tracking number.

Therefore, no request for reimbursement can be made for the reason of non-receipt of the order from the moment it is indicated as delivered on the carrier's tracking number.

Pilar Navarro PARIS cannot be held responsible for delays, damage and losses due to the carrier. No refund is therefore possible.

The products are delivered to the delivery address you gave us during the ordering process. In the event that the order has been stolen from the customer's letterbox, no refund can be demanded from Pilar Navarro PARIS or even from the carrier.