Refund policy

Right to retract

In accordance with article L.121-20 et seq. Of the Consumer Code, the Customer has a period of fourteen (14) calendar days from the date of receipt or withdrawal of the products to exercise his right of withdrawal. without having to justify reasons or pay a penalty.

The products must however be intact, complete, and returned in their original packaging with the packing slip for Pilar Navarro PARIS to validate the return. They must in no case have been worn and / or damaged.

Returns of products that have been personalized at the Customer's request are also excluded by law.


In the event of a return, the Customer must communicate as soon as possible to the email address:

  • The reference of the returned order
  • The description of the returned product (s)
  • The parcel tracking number  

The products must be returned to Pilar Navarro PARIS, by La Poste at the following address:

9, rue du clos de la famille. 78240 Chamborucy

Either by:

  • Letter followed (The post office)
  • Colissimo tracking (The post office)


In order to guarantee and secure the return and reimbursement of products, it is strongly recommended that the Customer return them with a tracking number in order to have traceability.

All orders returned by the Customer without a tracking number and not received by Pilar Navarro PARIS cannot be reimbursed.

The costs of return via La Poste are the sole responsibility of the Customer, with the exception of a defective product upon receipt, or an error when sending the product.

Pilar Navarro PARIS undertakes to reimburse within fifteen (15) days, after receipt of the package, The Customer who has exercised his right of withdrawal.

Pilar Navarro PARIS will reimburse the Customer for returned products only. The shipping costs of the package (sending and return) remain the responsibility of the Customer, subject to compliance with the above-mentioned conditions.

Pilar Navarro PARIS cannot be held responsible for delays and damage and losses due to the carrier.
No refund is therefore possible.
The products are delivered to the delivery address you gave us during the ordering process.